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6 Apr

Eyelash Extension Care Guide

You have beautiful new fluffy lashes and they are flawless but we can never stress enough the importance of taking care of your lash extensions to maintain healthy lashes. We provide this information to you to get the best results and longest life out of your new lash extensions. 


Arrive to your appointment with clean eyes.

Be sure that your lashes are free of any makeup and/or oily residue. Not only does this speed up the application time, the adhesive will stick better to clean lashes


Try not to touch them particularly during the first few hours. The more you touch them, the more oils from your fingers get on them, the more strain on the lash root etc.

After each application, whether it be your first full set of lashes or a refill, avoid getting your lashes wet for at least 24-36hrs

This means shower before your appointment and/or wash your hair & body separately. However, if you need to, use only lukewarm water, and keep water off your eyes.  This also includes avoiding steamy environments, very hot showers, spas, saunas etc. for 24 hours as a minimum. If it’s a very hot and humid day, try to stay out of the heat. All of this will allow the adhesive to cure as strongly as possible. 

After the 24 hour mark, they are technically waterproof, however, if you are swimming  or sitting in a hot spa daily,  they probably won’t last quite as long as if you didn’t, more from rubbing them when water gets in your eyes.


Expect between 2 – 3 weeks before you need an infill. On average, our clients come back every 2 weeks.  Sets consisting of more lashes (glam and volume) will usually last longer than those will less (full, lite).  Shorter lashes usually last longer too.

Please note the longer you leave between the infills means more maintenance and may make your appointment more expensive.


Make sure the products you use are all OIL FREE. 

Oils in your makeup remover, skin care products, makeup, etc will breakdown the adhesive on your lashes. These include cleansers, moisturisers, cleansing oils, aromatherapy oils, spray toners, coconut/rosehip oils, eye creams, etc. If you use cleansers that aren't safe for extensions you must take care to wipe the cleasner off your face rather than rinse, as residual product will wash into your lashes.

Avoid waterproof makeup, especially mascara. This will also breakdown the adhesive and cause your extension to fall out prematurely.

Do not pull or tug on your lashes. If they're criss-crossing, use a disposable mascara wand to comb through your lashes, root to end


Lashes must be cleaned as part of your home care routine.

We recommend our carefully formulated lash cleaner and brush to clean them daily. 

Do NOT rub your eyes vigorously while cleansing - clean your lash extensions with light fingertip pressure only and we suggest the cleansing brush as sold with our kits

Lash shedding occurs for everyone and is a normal occurrence that happens more often than you think. Lash shedding happens with or without lash extensions and is important for the hair growth process.


It’s normal lose a couple of lashes every day (1-5). Don’t be alarmed if you notice them from time to time (as they are much larger than your natural lashes). The extension falls out attached to the natural lash when it is ready to come out, and a new baby lash takes its place. Some days you won’t lose any, other days you might lose 3 or 4. It’s completely normal and does not mean your eyelashes are all going to fall out!

Some lash growth cycles are faster than others. You may find every few months, your lashes shed faster than other times. It usually means that you have a lot of new growth, and when you come in we will see a lot more lashes we can lash! Other times they might still look great at 4 or 5 weeks, as they have not shed much. 

No two sets of lashes are identical. We customize the styling, sizes, weights and curls to every individuals eye shape, natural lash condition and tastes. Each style looks different depending on how own eye shape. So please be aware that your lashes will not look identical to your friends, even if you request the same thing. 


If you experience intense itching and or red/swollen eyelids in the first few days after the application. This could be an allergic reaction. Unfortunately, these are largely unavoidable – but luckily they are rare, and can be treated. Please contact us if you are worried. 

Excessive shedding of extensions off the natural lashes in the first few days. This is uncommon – but please contact us if you feel they are shedding rapidly within the first 3 days of application so we can troubleshoot and/or assess your lashes. 

If (after wearing extensions for a while) you find your eyes sometimes feel gritty and sandy – this can mean that you really need to clean your lashes more frequently/properly. Your technician can assess your lash line and give advice on the best way to clean your lashes.

If you have any queries or questions do not hesitate to contact one of our helpful lash technicians :) 





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